Frequently Asked Questions

PRODUCT FAQs

Where do you source your products?

Our products are curated and sourced from China, Hong Kong and Korea.

Are your products brand new?

Yes, all our products are brand new.

Can we pre-order this item?

As of the moment, we don’t have pre-orders. ALL ITEMS ARE ON HAND.

When are you restocking this item?

We usually post on Instagram for updates regarding restock & new releases/designs.

How do I know the right size?

Our size chart is based on asian sizes. We also have different size charts for every coat/jacket, kindly refer to the ones provided per item. Please note that size chart may have minimal difference based on actual measurement.

PAYMENT FAQs

What are your payment options?

We accept payment transfer to our GCASH and bank accounts (BDO & BPI). For bank transfers, kindly use transfer within the same bank for faster transaction confirmations.

Gcash to gcash and payment transfers within the same bank (BDO to BDO or BPI to BPI) will be confirmed within 24 hours. Payment transfers made thru Instapay and Pesonet will be confirmed within 24-48 hours (excluding weekends and holidays).

Do you accept credit card payments?

Yes, we now accept credit card payments.

SHIPPING FAQs

What courier do you use?

We use JRS as our main courier especially for orders with coats and bubble jackets.

Track your order here: JRS express tracking

How long is your delivery time?

All your orders are coming from Metro Manila.

Luzon (including Metro Manila) ETA: 3-6 days

VisMin ETA: 5-10 days

Do you do same day delivery?

We do next day Metro Manila delivery thru lalamove upon request. Just follow our process below. Just kindly note that next day delivery booking may take a while especially during rush hours, rainy days, holidays and peak season.

NEXT DAY DELIVERY PROCESS THRU LALAMOVE

LALAMOVE DELIVERY GUIDE (For Metro Manila Only)

1. Order thru our website (⁦⁦⁦https://januaryclothingph.com⁩⁩⁩). Send proof of payment & order number with NOTE: NEXT DAY - LALAMOVE DELIVERY. If we receive no advise within 3 hours upon receiving your order/payment, we will automatically ship your order via JRS.

2. A message will be sent to you via IG/viber to confirm pin location & delivery fee from Lalamove app. Excess shipping fee will be refunded via gcash. We will also require additional payment if the shipping fee is insufficient.

NOTE: No shipping on Sundays and Holidays.

We don't accept rush orders and pick ups. You may also visit us at Retail Lab (Estancia & Powerplant).

For faster communciation, kindly message us directly on our instagram account. 🙂

Official accounts:

Instagram Account: @januaryclothingph

Instagram Back-up: @januaryclothingbackup

Viber: 09212826674

Mondays to Fridays 9am-6pm

Please be reminded to transact only with our Official Instagram account (@januaryclothingph) and viber number (09212826674). Unofficial transactions other than the abovementioned accounts are considered invalid and void.