Frequently Asked Questions

PRODUCT FAQs

Where do you source your products? 

We source our products from China, Hong Kong and Korea.

Are your products brand new?

Yes, all our products are brand new.

Can we pre-order this item?

As of the moment, we don’t have pre-orders. ALL ITEMS ARE ON HAND. 

When are you restocking this item?

We usually post on Instagram for updates regarding restock & new releases/designs.

How do I know the right size?

Our size chart is based on asian sizes. We also have different size charts for every coat/jacket, kindly refer to the ones provided per item. Please note that size chart may have minimal difference based on actual measurement. 

SHIPPING FAQs 

What courier do you use?

We use JRS as our main courier especially for orders with coats and bubble jackets. 

Track your order here: JRS express tracking

How long is your delivery time?
All your orders are coming from Metro Manila. 
Luzon (including Metro Manila) ETA: 3-6 days

VisMin ETA: 5-10 days

Do you do same day/next day delivery?

Yes, we can schedule same day or next delivery. Just follow our  process below. Just kindly note that same day or next day delivery booking may take a while especially during rush hours, rainy days, holidays and peak season. 

PAYMENT FAQs 

What are your payment options?

We accept payment transfer to our GCASH and bank accounts (BDO & BPI). For bank transfers, kindly use transfer within the same bank for faster transaction confirmations.

Gcash to gcash and payment transfers within the same bank (BDO to BDO or BPI to BPI) will be confirmed within 24 hours. Payment transfers made thru Instapay and Pesonet will be confirmed within 24-48 hours (excluding weekends and holidays).

Do you accept credit card payments?

Yes, we now accept credit card payments.

To do this, kindly checkout your order using the credit card payment option. Once done, please message us on our official instagram account / viber number your invoice number for the credit card payment link (Powered by Paymongo).

Official Instagram Account: @januaryclothingph
Viber: 09212826674

Please be reminded to transact only with our Official Instagram account (@januaryclothingph) and viber number (09212826674). Unofficial transactions other than the abovementioned accounts are considered invalid and void.

SAME DAY or NEXT DELIVERY PROCESS

  1. Order thru our website. Disregard shipping fee computed upon checkout. Just pay the total amount excluding the shipping fee.
  2. Send your proof of payment and order number to our Official Instagram account: @januaryclothingph
  3. We will confirm payment and book via lalamove (Note that all products are coming from Marikina, Metro Manila). Shipping fee will be paid to the same day delivery rider.

NOTE: As much as we want to accommodate all your same day delivery requests, WE WILL  ONLY BOOK LALAMOVE FOR SAME DAY DELIVERY. No pick up, No Grab Express, No Grab 4 hrs, No other courier unless lalamove app is down. 

For faster communciation, kindly message us directly on our instagram account. 🙂